We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@getformulabs.com. Please note that returns will need to be sent to the following address: 85 Boulevard Pasteur, Paris

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@getformulabs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@getformulabs.com.

 

30-Day Money-Back Guarantee

We stand behind every FormuLabs formula. If you receive your order and decide it is not for you, you can return it for a full refund within 30 days of delivery, provided it meets the conditions below.

What qualifies

• The item is new and unopened, with its original factory seal and packaging intact.
• You request the return within 30 days of the delivery date.
• The product is returned to us in its original packaging, undamaged.

What does not qualify

• Any product that has been opened, used, or had its seal removed. For hygiene and safety reasons, an opened supplement cannot be resold and is therefore not eligible for a refund.
• Any product returned without prior authorization, or that reaches us damaged, incomplete, or altered. In that case the item will be shipped back to you and no refund will be issued.

How to request a refund

1. Email hello@getformulabs.com within 30 days of delivery with your order number and the reason for the return.
2. We confirm your eligibility and send you the return address. Please do not ship anything before you receive that confirmation.
3. Ship the unopened product back to us. Return shipping is at your expense unless the item was defective or sent in error.
4. Once we receive and inspect the item, we issue your refund to the original payment method within 14 days.

Damaged, defective, or wrong items If your order arrives damaged, defective, or is not what you ordered, we cover everything: contact us and we will replace it or refund it in full, including shipping.

Fair use One refund per customer under this commercial guarantee. This guarantee is offered in addition to your statutory rights under applicable EU consumer law, which remain unaffected.

Questions? hello@getformulabs.com (reply within 24h).